U-ERP CUSTOMER EXPERIENCE - A platform that helps you manage your interactions with your customers
THE CUSTOMER EXPERIENCE SOLUTION YOU’VE BEEN WAITING FOR
Why is having a good customer experience important ?
Initially, this corresponds to a very important differentiating factor compared to your direct competitors. This is also the time to build loyalty and leave a good image of the company to your customers, thus increasing your income and your potential income. Your first impression is essential you must meet the expectations of your new customers, in order to avoid losing them from the start.
Managing your customer experience helps create a competitive advantage that drives customer retention, revenue expansion, and business valuation over time. We must therefore measure and improve our customer experience.
How to improve your customer experience ?
U-ERP CUSTOMER EXPERIENCE allows you to set up a user integration program for your services or products.
- Gather information from your customers with multiple forms and feedback to optimize and improve your customer relationship.
- Identify and analyze points of frustration and learn from your customers to get closer to them.
- Consult customer feedback to better understand their needs
- Consult, process and follow the evolution of comments in project mode with dashboards, dedicated teams…
U-ERP CUSTOMER EXPERIENCE also allows you to set up a real follow-up with your customers
- Create your newsletter to continue to communicate more.
- Take advantage of a business management and follow-up platform in order to better know and understand the behaviors of your target.
- Take advantage of a customer access to a service portal available on the web and on smartphone.
This U-ERP CUSTOMER EXPERIENCE platform is fully exploitable on PWA web applications – Progressive Web Apps – and smartphones in native iOS and Android code. It is operational regardless of network conditions for use in disconnected mode between a few hours and a few days. All the devices are designed in no-code architecture and allow you to respond quickly and precisely to your needs.
A platform that helps you manage your interactions with your customers
- Internal and customer organization modeling
- Customer account management
- A la carte client onboarding in web and smartphone application
- Client access via web and smartphone application with à la carte service counter
- Directories of internal contacts and customers in web and smartphone application
- Making customer meetings with internal teams on availability calendar
- Interactive handling of customer tickets
- Validation workflows
- Internal project management with option to monitor progress by clients
- Instant business intelligence tools
- EDM, cross-functional and customer knowledge management, generator of documents and customer contracts
- Dematerialized signature with legal validity on the web and on smartphone application
- Management of product catalogs and customer stocks
- Multi-channel communication with newsletters, emailings, push notifications and group and individual SMS